Pre Sales Support
- Drive revenues by managing the pre-sales technical process and evangelizing your technology to existing and prospective customers.
- Customer appointments, conference calls, product demonstrations, technical evaluations and webinars.
- Capture the technical needs of the customer and mapping those into a relevant solution. We focus on solution selling.
- Connect a customer's needs to your company's products and capabilities.
- Determining the correct vendor/manufacturer solution as it relates to the customerís needs.
- Network and logical diagram creation.
- Pricing and quote request and discount support with manufacturer and distributor.
- RFP/RFI/RFQ review and response.
- AE cold call scripting.
- Pre-call planning and post-call review.
- Regular funnel review meetings.
- Professional Services SOW evaluation and creation.
Post Sales Support
- Project Manage installation of solution.
- Manage vendor/manufacturer communications and engagement.
- Troubleshoot existing customer networks and Project Manage resolution with vendors.
- Ongoing customer network analysis to determine upgrades and additional add-on services
- Our SEs identify and implement needed pre and post sale process changes for the betterment of the company
- Development of white papers, case studies and marketing collateral.
- Work closely with Product Management and R&D to develop future product direction and strategy - providing valuable input from "the field."
- Ongoing training for the Partnerís Sales Teams on new technologies and services.
- New manufacturer and vendor analysis and review.
- We develop SE best practices as it relates to your business.
- We provide training for our Partnerís customers on new products and services.
- Support and educate Sales, Marketing and other internal departments to ensure that customers get appropriate updates, upgrades and event-oriented solutions.