Pre-Sales Support

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  We drive revenues by managing the pre-sales technical process, and evangelizing vendor technologies to existing and prospective customers.

• We handle customer appointments, conference calls, product demonstrations, technical evaluations, and webinars. We can lead these tasks, or work in conjunction with you.
• With our focus on solution sales, we capture the technical needs of your customer, connect those needs to the best available technologies and products, and map them into a relevant solution. We measure the pros and cons of each manufacturer in order to find the best solution for your customer’s needs.
• Our SEs create network and logical diagrams for your customer.
• We handle all pricing and quote requests, as well as discount support, with manufacturers and distributors.
• We help review and respond to RFP/RFI/RFQs.
• We help you with pre-call planning, and post-call review.
• We help stage regular funnel review meetings.
• We create and evaluate Professional Services Statements of Work.

Post-Sales Support

• We handle the Project Management installation of your customer’s solution.
• We manage vendor/manufacturer communications and engagement.
• We troubleshoot existing customer networks and Project Manage resolution with vendors.
• We offer ongoing customer network analysis to determine upgrades and additional add-on services.

Other

• We assist in the development of white papers, case studies and marketing collateral.
• We work closely with Product Management and R&D to develop future product direction and strategy – providing valuable input from “the field.”
• We review and analyze new manufacturers and vendors, and products.
• We develop SE best practices as it relates to your business.
• We offer ongoing trainings on new technologies, products and services.
• We support and educate Sales, Marketing and other internal departments to ensure your customers get appropriate updates, upgrades and event-oriented solutions.